Refund policy

Refund & Return Policy

At Dairywala, we take pride in delivering pure, high-quality ghee. Due to the perishable and consumable nature of our products, we follow a strict refund and return policy to ensure safety and hygiene for all customers.

1. No Return Policy

We do not accept returns on ghee once it has been delivered, as it is a food product and cannot be resold.

2. Refund / Replacement Eligibility

We only offer a refund or replacement under the following conditions:

  • Product received is damaged or leaked
  • Product is spoiled or has an unusual smell/taste
  • Wrong item delivered

3. Reporting an Issue

To be eligible for a refund or replacement:

  • You must notify us within 24 hours of delivery
  • Share clear photos/videos of the product and packaging
  • Send details via email/WhatsApp to our support team

4. Refund Process

  • Once your request is reviewed and approved, refunds will be processed within 5–7 business days
  • The amount will be credited to your original payment method

5. Replacement Policy

  • In case of approved claims, we may offer a replacement product instead of a refund, based on availability

6. Non-Eligible Cases

Refunds or replacements will not be provided if:

  • The product has been used or consumed significantly
  • The complaint is raised after 24 hours of delivery
  • Damage is caused due to improper storage by the customer

7. Cancellation Policy

  • Orders can be cancelled within 2 hours of placing the order
  • Once shipped, orders cannot be cancelled

Contact Us

For any issues or queries, please contact us:

  • Email: riturajbhowmick.ndri@gmail.com
  • Phone/WhatsApp: +91-9875460328